Carl Thomas has over 15 years of experience at Percepta, currently serving as a Senior Analyst in WorkForce Planning and Administration, where responsibilities include overseeing call center operations and implementing real-time improvements to enhance customer service. Prior to this role, Carl worked as a Chemical Process Engineer at FAR Research, Inc. from May 2000 to August 2004, focusing on optimizing equipment settings and monitoring process conditions to ensure quality and efficiency. Carl holds a degree from the University of South Florida, earned between 1999 and 2003.
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