Gregory Newton

Gregory Newton is an experienced professional in customer experience management and quality assurance, currently serving as the CX Insights Manager at Percepta since November 2018, where responsibilities include overseeing program initiatives and driving improvements in customer insights and performance management. Prior to this role, Gregory held positions such as Quality Assurance Supervisor at Percepta and Quality Assurance and Call Compliance Lead at True Value Solar, demonstrating a strong focus on enhancing customer interactions. Earlier career experiences at Telstra spanned various managerial roles, including Capacity and Optimisation Lead and Channel Manager, where Gregory managed large teams and contact centers while exceeding key performance indicators. A background in sales management and consulting is evident from positions held at Telstra and Dick Smith Electronics. Gregory holds a Bachelor of Business in Personnel and Industrial Relations from RMIT University.