Lucy Rodriguez, SSWB, is an experienced Instructional Design Specialist at Percepta since May 2014, where responsibilities include implementing strategies in contact centers and serving as a Subject Matter Expert for three telephony platforms. Previous roles at Percepta include Production Team Lead and Chat Agent, focusing on customer support and relationship management. Lucy's background includes supervisory positions at Best Buy and Office Depot, where leadership and customer service were paramount. Additional experience encompasses a progression from sales roles to management at Circuit City and HHGregg, plus security and training responsibilities at Bennett Security, LLC. Lucy holds an Associate of Science in Computer Science - Project Management from Eastern Florida State College and a Microsoft Certification from Wor-Wic.
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