Nadia Caldera

Nadia Caldera is a seasoned professional in instructional design and communications with extensive management experience. Currently serving as the Senior Manager of Instructional Design and Knowledge Management at Percepta since May 2021, Nadia oversees a team of over 30 instructional designers and 11 leaders, supporting more than 4,000 customer service agents across 130 programs, with a budget of approximately $2.3 million. Previously, as the Instructional Design Manager of Global Launches and Initiatives at Percepta, Nadia focused on strategic development and operational excellence in content and instructional design. Nadia's background also includes serving as a Senior Communication Specialist at Colorado Access, where management of enterprise communication programs was key, and as Financial Counseling Supervisor at Parkview Medical Center, where reorganization and team development were successfully implemented. Additionally, Nadia has experience as a Patient Financial Analyst at Integrated Health Management Services, contributing to patient financial assessments and resource collaborations.