Paul Mofokeng is an experienced Business Intelligence Reporting Analyst at Percepta, specializing in gathering and analyzing business requirements to design data models and reporting solutions since November 2017. With a strong background in workforce management and performance analysis from WNS Global Services SA, Paul has demonstrated expertise in operations KPI tracking, agent performance monitoring, and client feedback reporting. Previous roles include Financial Services Advisor at Hollard Insurance and Project Controller at Provantage Media, where skills in project management and client liaison were developed. Paul holds certifications in Customer Experience Management and SQL, along with a business administration qualification.
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