Percepta
Paul Mofokeng is an experienced Business Intelligence Reporting Analyst at Percepta, specializing in gathering and analyzing business requirements to design data models and reporting solutions since November 2017. With a strong background in workforce management and performance analysis from WNS Global Services SA, Paul has demonstrated expertise in operations KPI tracking, agent performance monitoring, and client feedback reporting. Previous roles include Financial Services Advisor at Hollard Insurance and Project Controller at Provantage Media, where skills in project management and client liaison were developed. Paul holds certifications in Customer Experience Management and SQL, along with a business administration qualification.
This person is not in any teams
This person is not in any offices
Percepta
1 followers
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com