Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.

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www.percepta.com

Percepta

Percepta's headquarters in Dearborn, MI, United States

This department oversees and coordinates operational activities to ensure effective service delivery and customer satisfaction.

Operations Management

This department focuses on the development and implementation of educational programs and instructional materials.

Instructional Design

This department focuses on enhancing the interactions and relationships between the organization and its customers.

Customer Experience

This department oversees the management and optimization of business processes and operational efficiency.

Business Operations

The Leadership Team at Percepta is responsible for setting the strategic direction and vision of the organization, ensuring alignment across various departments to enhance customer experiences. They oversee critical functions such as global operations, IT, sales, and support services, fostering innovation and driving organizational growth while maintaining a focus on security and people development. Through collaborative decision-making and cross-functional leadership, the team aims to strengthen Percepta's position as a global leader in customer relationship management.

Leadership Team

The Customer Experience Team at Percepta is dedicated to enhancing client interactions and optimizing service delivery across various channels. They focus on understanding customer needs and preferences, ensuring seamless communication, and driving operational excellence to elevate satisfaction and loyalty. By collaborating closely with internal stakeholders and leveraging insights from customer feedback, the team aims to deliver tailored solutions that enhance the overall customer journey.

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Other teams

Instructional Design

Customer Experience

Business Operations

Leadership Team

Customer Experience Team