Josh Brix is a seasoned Technical Support and Services Leader with a robust background in SaaS support, professional services, and escalation management. They hold an MBA from Concordia University-St. Paul and a BA in Political Science and Criminal Justice from Gustavus Adolphus College. Josh has led diverse teams in information technology, serving as Vice President of Customer Success at Perforce Software and previously holding executive roles at Code42, CrashPlan, and Oracle. Their experience includes managing global teams and enhancing customer experiences through strategic planning and innovative service delivery.