Jake Sher

Jake Sher is an accomplished professional with extensive experience in customer success and business development. Currently serving as an Enterprise Client Success Manager at PerformLine since May 2025, Jake previously held roles as a Customer Success Manager at Billtrust and Head of Customer Enablement at FIRST, where significant improvements in onboarding processes and client satisfaction were achieved. Prior experience includes positions as Sales Operations Specialist and Account Executive, showcasing a strong background in developing efficient sales and customer engagement strategies. Jake holds a degree in Psychology with a focus on Industrial and Organizational Psychology from the University of Pittsburgh.