Nikhil Sarin possesses 18 years of multi-functional experience in the contact center landscape across various industries, including travel, e-commerce, telecommunications, finance, and logistics. Currently, they serve as the Senior Director of Planning and Workforce Management at Perk. Previously, Nikhil held several leadership roles at WNS Global Services, IBM Global Process Services, and Kiwi.com, focusing on workforce management, forecasting, and customer service optimization. Nikhil earned a B.Com from Delhi University and has contributed to the development of innovative workforce management practices throughout their career.
This person is not in the org chart
This person is not in any teams
This person is not in any offices