Luiza I. currently serves as the Customer Insights & Process Improvements Manager at Perkbox since July 2025. Previously, Luiza held the position of Head of Operational Excellence, Customer Care at Storio Group from February 2021 to October 2024, leading a team responsible for managing customer care infrastructure and processes while overseeing budget and resource planning. Luiza’s innovative contributions include rationalizing vendor partnerships and implementing AI technology for enhanced self-service capabilities. Prior experience also includes roles as a Senior Business Analyst at Oracle, a Business Analyst at Hewlett Packard Enterprise, and an Operations Reporting Analyst at Conectys, where analytical skills were pivotal in driving operational efficiency and strategic decision-making. Educational background includes a Romanian Baccalaureate in Computer Science from 'Ion Luca Caragiale' National College, completed in 2011.
This person is not in any teams
This person is not in any offices