Billy Guan

Billy Guan has extensive experience in IT service operations, currently serving as the Head of IT Service Operations at PermataBank since February 2013, where a strong focus on operations, process engineering, and improvement is evident. Prior positions include Unit Head of Service Design, overseeing data center facility infrastructure, and Branch and Head Office Support Department Head at PT. Bank CIMB Niaga, Tbk, managing desktop computer systems. Additionally, a background as a Data Center Facilities Management Specialist and IT Support & Administrator at Herman Purnawan & Co highlights comprehensive expertise in IT infrastructure management. Educational qualifications include a Master's degree in Technology Information from BINUS University and a Bachelor's degree in Computer Engineering, specializing in Robotics and Automation.