Gajanan Kasbekar is a growth and transformation CX leader currently serving as Principal in the Experience Transformation Consulting practice at Persistent Systems, where they focus on driving revenue growth and enhancing client experiences. Previously, Gajanan held leadership roles at KPMG US and Workday, overseeing customer experience transformation initiatives and Voice of Customer engagements. With extensive experience across various sectors, Gajanan has been instrumental in advancing digital strategies and improving client engagement through innovative solutions. They are also a board member at Open Books, contributing to strategic and marketing initiatives. Gajanan holds multiple degrees, including an MBA from Jamnalal Bajaj Institute of Management Studies and executive education from Harvard Business School.
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