Joseph Celano is a Senior Technical Manager at Persistent Systems, where they manage technical support personnel and implement various service improvement initiatives using ITIL best practices. With over eighteen years of experience in IT service management, business process analysis, and project management, Joseph has successfully led numerous projects and developed metrics programs to enhance service delivery. Previously, they worked as a Service Delivery/Project Management Consultant at Precision ITSM, focusing on optimizing IT support and designing service catalogs. Joseph holds a degree in Computer Science from the Community College of Rhode Island and is currently pursuing a BS in Culinary Arts and Food Service Management at Johnson & Wales University.
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