Mahendra Kumar is a seasoned technical architect with nearly 17 years of experience in the contact center and telecom industry. Currently serving as an architect at Persistent Systems, Mahendra specializes in Avaya UC/CC products, AWS, Amazon Connect, and Five 9 technologies. Previously, they have held key roles at companies such as Tech Mahindra, NICE Ltd, and Nityo Infotech, where they focused on enhancing customer experiences through innovative contact center solutions and driving operational excellence. Mahendra has a proven track record of improving metrics like first-call resolution and customer satisfaction through data analytics and customized solutions. They earned a Bachelor’s degree in Electronics and Communication from RGPV Bhopal.
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