Michal Serafin has extensive experience in technical support and IT service management, currently serving as Manager of Technical Support at Persistent Systems since January 2025. Previously, Michal held the position of Global Helpdesk and Operations Manager at Exclusive Networks, where leadership skills were demonstrated in managing IT teams and implementing ITSM using ITIL best practices. Michal also worked as Global Helpdesk Manager, overseeing support for over 2,500 users. Prior experience includes a role as IT Service Manager at DPK System Consulting, managing a team focused on service lifecycle processes, and contributing as a Project Manager and IT System Implementation Specialist, with responsibilities in internal projects and end-user support. Educational background includes studies at UEK.
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