Naga Rakshith J is a Senior Architect at Persistent Systems, specializing in the Contact Center Domain with extensive expertise in Contact Center Transformation and Cloud implementation consulting. They possess strong skills in Requirements Analysis, Vendor Assessments, Unified Communication, CCaaS, Omni-channel, and AI call routing technologies, supported by a robust technical background in Amazon Web Services, Cisco UCCE, and Genesys Contact Center. Previously, they worked at Accenture as a Management Consulting Delivery Analyst and in various management consulting roles, and they began their career at CSC India Pvt Ltd as an Associate Professional in Application Delivery. Naga holds a Bachelor of Engineering in Information Science and Engineering from VEMANA INSTITUTE OF TECHNOLOGY and completed their Pre-University Education at Sri Bhagawan Mahaveer Jain College.
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