Raushan Kumar has extensive experience in IT support roles, having worked at prominent companies such as Airbnb as an IT Support Specialist from April 2018 to January 2024, where responsibilities included incident and problem management using Jira and handling levels 2-3 tickets for various platforms. After Airbnb, Raushan served as a Technical Support Lead at Persistent Systems in September 2025 and as an Information Technology Support Team Lead at TripleLift, focusing on team performance and operational dashboards. Prior experience includes positions as a Senior Desktop Support Engineer at Quatrro and a System Engineer at Virus Eraser, Inc., where responsibilities encompassed installation, troubleshooting, and maintenance of desktop applications and peripherals. Raushan holds a Bachelor of Business Administration degree from Maharshi Dayanand University Rohtak, completed in 2006.
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