Sameer Zore

Sameer Zore is a Technical Manager in Information Technology at Persistent Systems, where they oversee various aspects of Service Level Management, Incident Management, and capacity planning from an end-user computing perspective. They have extensive experience in managing IT teams, having previously held roles such as Senior Group Lead and Windows Team Lead at Amdocs, where they managed significant end-user computing operations across the APAC region. Sameer possesses certifications in ITIL V3 foundation, Service Operations, and Service Strategy, and has participated in ISO audits and process improvement initiatives. They are currently pursuing a Bachelor's degree in Business/Commerce at Mumbai University.