Jonathan Maynard is a seasoned professional in Customer Success and strategic account management with extensive experience across multiple sectors. Currently serving as a Strategic Account Manager at Person Centred Software Ltd since October 2025, prior roles include Senior Customer Success Manager at Akeneo, where key achievements involved maintaining a 100% Gross Retention Rate (GRR) and increasing Net Revenue Retention (NRR). Previous experience encompasses ownership of an online retail business, consultancy in B2B eCommerce, and management roles in global enterprise accounts at notable companies like Brother UK Ltd, West Unified Communications Services, and Verizon. Jonathan began a career in sales management and bid management, demonstrating a consistent ability to drive value and develop strategic customer relationships. Educated at Brooklands Technical College, with a BTEC National Diploma in Business Studies, Jonathan brings a wealth of expertise in enhancing enterprises' productivity and communication strategies.
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