Travis Gelbrich

Travis Gelbrich serves as Vice President of Customer Care & Call Centers at Petco, overseeing contact center-based customer service and sales since 2023. Prior roles include Managing Director of Guest Experience & Loyalty and other key positions at Alaska Airlines, where Travis enhanced guest services and led significant initiatives, including the reinstatement of onboard food and beverage service during COVID-19. At Microsoft, Travis held various senior leadership roles for nearly two decades, driving customer satisfaction improvements and operational efficiencies across global customer service platforms. Educational credentials include a Bachelor of Business Administration from Gonzaga University and executive programs at The Wharton School, Harvard Business School, and the Center for Creative Leadership.