Julia Crouch is an experienced professional in customer experience and marketing, currently serving as Experience Lead at PetSmart since November 2025. Previously, Julia held various managerial positions at Hudson's Bay from July 2017 to December 2025, including Marketing Manager and Customer Experience Manager. Julia also managed operations at Home Outfitters from November 2010 to 2019, overseeing stores generating $2.5-$4 million. Earlier experience includes roles at Hudson's Bay Company and Linens N Things. Academically, Julia is pursuing a Master of Arts in Counseling Psychology from Yorkville University, following a Bachelor of Arts from the University of Guelph in Criminal Justice and Public Policy, Sociology, and Political Science.
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