Melissa O. is a seasoned professional with 16 years of experience in investigations and loss prevention. Currently serving as a Senior Manager, Ecommerce and Investigations at PetSmart, they lead a team across multiple regions while training and mentoring investigators in best practices. Melissa holds a background in law enforcement and criminal justice, having worked as a VP Regional Investigator at JPMorgan Chase & Co., a Special Agent in Major Fraud at the Arizona Attorney General's Office, and a Police Officer with the City of San José. With a strong focus on ethics and integrity, they are dedicated to ensuring the safety of associates, customers, and pets.
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