Mike Shardy

Mike Shardy has extensive experience in application support and management, currently serving as Application Analyst II at PetSmart since November 2015. In this role, Mike responds to production support calls and resolves moderately complex issues efficiently. Previously, Mike worked at JDA Software, Inc. for over 17 years, where Mike specialized in supporting the Manugistics Transportation Management Suite as a Senior Global Support Analyst, focusing on application testing and defect tracking. Earlier roles included positions as a Support Analyst at nQueue and managerial positions at Phoenix Sports and The Sports Authority, emphasizing team management and creating positive work environments. Mike holds an Associate of Applied Science Degree in Personal Computer Technician from the Academy of Business College.