William Dukes, MBA, CTFL, CSM, is a Senior Quality Assurance Lead at PetSmart, where they have been contributing since 2018. Previously, William served as a Senior Software Quality Assurance Engineer at Walmart from 2013 to 2018 and began their career as an Advanced Software Quality Assurance Engineer at Walmart Stores, Inc. from 2009 to 2013. Earlier, they also gained experience as a Computer Lab Manager/Instructor Intern at Attucks Community Services, Inc. in 2005 and as an Information Analyst at CCS from 2006 to 2007. William is currently pursuing an MBA at the University of Arkansas - Sam M. Walton College of Business, alongside a Bachelor of Science in Information Systems Technologies from Southern Illinois University, Carbondale.
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