Aazir Akram

Aazir Akram is an experienced professional in operations and client services, currently serving as Operations Manager and Head of Client Services at Vetstoria since April 2017. Aazir leads product, implementation, and technical support teams, focusing on strategic management and performance measurement through KPIs and SLAs. Aazir's prior roles include Senior Application Support Engineer and Application Support Engineer, where responsibilities encompassed technical issue resolution, client onboarding, and support training. Previous experience includes an IT Executive role at Datamation Systems (Pvt) Limited for a major DMS implementation project and administrative support at Fuland Engineering. Aazir's educational background includes a current MSc in Computer Science, Business Computing from Staffordshire University, and a BSc in Business Information Systems from Cardiff Metropolitan University, complemented by certifications in computing and system development.