Anna Batur is the CX Lead for Emerging Markets at Pfizer, where they optimize customer experience and drive insights-driven strategies across 38 markets. With a strong background in customer relations, Anna has led transformative initiatives to enhance customer-centric culture and engagement. Previously, they mentored women entrepreneurs through KAGİDER and have held various roles at Pfizer, including Director of Customer Experience and Omnichannel Strategist. Anna holds an MBA from Sabanci University and has completed the LEAD executive business program at Stanford University Graduate School of Business.
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