Gerardo Jiménez is a Sr. Associate in Portal and Knowledge Management at Pfizer, with over 15 years of experience in Shared Service Centers focusing on Knowledge Management, HR Systems, and Customer Service. Previously, they worked as a Knowledge Management Advisor Team Lead at Mondelēz International and held multiple roles at Hewlett-Packard, including Technical Solutions Consultant II and Transition Consultant III. Gerardo's expertise encompasses Quality Assurance, Technical Support, and Training Coordination, along with managing content for employee services. They earned a Bachelor's degree in English Language and Literature from Universidad de Costa Rica.
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