Joseph le

Joseph Le is an experienced IT professional with a career spanning over a decade at Pacific Gas and Electric Company, where current responsibilities as Director include executing and continuously improving critical operational processes in IT, such as incident, problem, change, and asset management. Joseph leads a team focused on establishing best practices and metrics to enhance availability and recovery in both on-premise and cloud environments. Previous roles at the company include Service Manager and Manager, where responsibilities encompassed rapid restoration of IT systems and guiding IT project managers in operational readiness. Joseph began the professional journey at Geek Squad as a Supervisor, enhancing departmental efficiency and sales through customer-focused strategies. Joseph holds a Bachelor's degree in Business Administration with a focus on Management Information Systems from California State University-Sacramento.