Matt Briel is a seasoned leader in customer care technology and workforce management, currently serving as the Director of Customer Care Technology at Pacific Gas and Electric Company since January 2010. Briel's extensive experience includes leading a team focused on call center operations, budgeting, and service level management across five contact centers. Prior roles include Director of Workforce Management and Sr. Manager in Workforce Management, emphasizing expertise in call routing and technology in VoIP systems. Briel's background also encompasses procurement management at Intel Corporation and systems management at Cingular and AT&T Mobility. Briel holds a Bachelor's Degree in Managerial Economics from the University of California, Davis.
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