Norma Ortiz

Norma Ortiz is a seasoned professional with extensive experience in data protection and IT disaster recovery, currently serving as the Storage and Data Protection Service Manager - Principal at Pacific Gas and Electric Company since April 2007. With a strong background in disaster recovery solutions and enterprise storage infrastructure, Norma has successfully led operations and continuous improvements in partnership with managed service providers and cross-functional teams. Prior roles include IT Disaster Recovery Solutions Engineer and Architect, where responsibilities involved defining and enhancing disaster recovery processes, and Senior Backup Administrator, where collaboration with IBM resulted in the development of certification tests and management of a complex backup environment. Norma's prior experience includes positions at Amerit Consulting, IBM Global Services, and as a contractor for SIC, highlighted by co-authoring an IBM red book publication. Educational qualifications include a Bachelor’s degree in Electronic Engineering from Universidad Autónoma Metropolitana and certificates in Agile Management and Project Management from the University of California, Berkeley.