David Cox is a dynamic customer experience leader with extensive expertise in operational excellence and business transformation. Currently serving as the Sr. Director of Call Center Operations at PharMerica, David has previously held significant roles at CVS Health, where they managed over $3B in inventory and led initiatives to enhance customer service across multiple platforms. David’s experience also includes positions at Omnicare and Macy's, where they implemented strategies that significantly improved service metrics and operational efficiency. They are pursuing both a BBA in Finance and an MBA in Business Administration, further solidifying their commitment to professional development.
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