Sven Alfredsson is an experienced professional in IT service management with a current role as Service Desk Manager at Pharmetheus since January 2021, overseeing the Service Desk function and its processes. Previously, Sven held several positions at Sirius International from January 2004 to January 2021, including Support Manager (Consultant), Global Helpdesk Manager, and IT Service Desk Coordinator, where responsibilities included managing the global support team, participating in incident management, and ensuring adherence to ITIL best practices. Sven's early career included roles at ABB and Försäkringskassan, as well as military experience with the Swedish Armed Forces. Sven's education encompasses various ITIL certifications and studies in law and economics, demonstrating a commitment to professional development in the field of IT service management.
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