Caitlin Cook

Caitlin (Cait) Cook is a Customer Success executive with over 10 years of experience in SaaS, healthcare technology, and workforce solutions. They currently serve as Vice President of Customer Experience at Pharos, where they drive customer retention and growth. Previously, Cait held key leadership roles at various organizations, including Director at Insight Global and QuartzBio, where they consistently achieved over 20% YoY Net Dollar Retention across multimillion-dollar portfolios. Cait's expertise lies in transforming Customer Success teams into growth engines and aligning operational strategies with measurable business outcomes. They earned their degree from the University of Tennessee-Knoxville.