Adefemi Balogun

Adefemi Balogun is an experienced professional in customer service and collections, currently serving as the Customer Service and Collections Manager at PHEAA since October 2017. With a robust background in student loan servicing, Adefemi has successfully led call center teams, balancing empathetic support with regulatory compliance. Additional roles at PHEAA include Customer Service Manager, Department Supervisor and Servicemember Liaison, Operations Support Supervisor, Call Center Supervisor, and Customer Service Team Lead. Adefemi also has experience as a Content Manager at Law and Chill and has held a Graduate Associate position at Tokunbo Orimobi. Adefemi's academic credentials include an MBA from Coventry University, an LL.B from the University of Lagos, and various leadership certifications.