Basem El Sayed has over a decade of experience in customer support and engineering roles within the medical equipment sector. From June 2001 to October 2007, Basem served as a Service Engineer at Scientific Medical Equipment SME®, followed by a tenure at Philips from October 2007 to February 2013, where Basem held positions as a DXR Tier2 Helpdesk specialist for Europe, the Middle East, and Africa, as well as a Senior Customer Support Specialist Engineer. Basem holds a Bachelor's degree in Biomedical/Medical Engineering from El Shorouk Academy, which was completed between 1996 and 2001.
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