Erika A.

Erika A. possesses a diverse background in bilingual customer service and operational roles across several industries. Beginning career at Porter Airlines Inc. as a Bilingual Customer Service Representative, responsibilities included booking flights and managing customer inquiries. At KPMG Canada, Erika served as a Bilingual Human Resources Service Coordinator, focusing on employee Pension and Benefits programs with an emphasis on confidentiality and accuracy. Transitioning to Polyconcept North America as a Bilingual Order Processing Specialist, Erika gained significant knowledge in the textile industry and project management. Further career advancement at TC Transcontinental included roles that expanded expertise in client service and inventory administration. Currently, at Philips, Erika has progressed through multiple roles, including Team Lead, where responsibilities involve strategic planning, mentoring, and enhancing operational efficiencies in the service operations planning team.