Francis Guingamp

Francis Guingamp is an experienced Consumer Care Manager currently working at Philips since December 2018, focusing on contact center management, product quality, market safety, and dealer support. Prior to Philips, Francis served at GIBSON Innovations from June 2013 to July 2018, overseeing consumer care and global technical support for multiple brands. From June 2004 to September 2012, Francis was the ALERT TECHNIK Director at SBE Global, managing repair sites and teams. Earlier work experience includes a role as Service Center Manager at Sony Electronics from September 1990 to May 2004, where responsibilities included managing national service center operations and technical support as a technician. Francis began a technical career at Bernard Julhiet Group from October 1988 to August 1990, providing support to repair network technicians. Education was completed at EFREI - Grande école du numérique between 1984 and 1987.