Patrick Riley is an experienced IT Operations leader with 27 years in the field, currently serving as the Head of Telecommunications and Networks at Philips Home Monitoring. In this role, they oversee management, support, and global strategy for various Philips business units. Riley has a proven track record in telecommunications and call center technology, having successfully managed a 24x7 Call Center handling over 50 million calls annually. Known for their innovative approach, they have implemented critical high availability systems and achieved 14 years of zero downtime in core telephony services across multiple continents. Additionally, Riley has extensive experience in contract negotiation and cost-effective solutions, significantly impacting the financial performance of telecommunications operations.
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