Philips
Reid Burch has extensive experience in global service and support leadership, currently serving as the Global Service and Support Leader for Philips Cloud Operations since May 2006, overseeing a team responsible for the Philips HealthSuite Digital Platform and Remote Services Network. Burch has held several positions within Philips, including Senior Manager of Support Operations and Team Lead of Technical Support Operations, focusing on service management, incident resolution, and customer satisfaction. Prior to Philips, Burch held various IT management roles in healthcare settings, including Interim Director of IT at Rockdale Medical Center and Technical Project Leader at Southern Regional Medical Center. Burch holds a BS in Management Information Systems from Mercer University and several relevant certifications, including ITIL Foundation and IT Project+. Additionally, Reid Burch contributes to local governance as Vice Chairman of the Board of Zoning Appeals for the City of McDonough, Georgia.
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Philips
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Philips' main purpose is to improve the health and well-being of humankind through innovation. Philips' goal is to improve the lives of 2 billion people by 2025, including 200 million in underserved communities. In 2021, Philips has over 1.8 billion euros invested in R&D and over registered 57,000 patent rights. When it comes to innovation, Philips aims to not do it in isolation - instead, they partner with healthcare providers, start-ups, universities (especially university hospitals), and other companies. Philips has been named by Boston Consulting Group in 2020 as the number 1 MedTech company in the world.