Richard W.

Richard W. has over 25 years of experience in global events operations and technical support management across various organizations. They have held strategic roles, such as Support Services Manager at Sophos and Operational Strategy Manager at Xerox, where they focused on improving service delivery through data analysis and change management. Richard's leadership experience is complemented by a Master of Business Administration (MBA) from the University of Leicester, equipping them with advanced skills in project management, operational efficiency, and personnel development. Currently, Richard is involved in shaping IT and marketing strategies within the Global Experience Marketing Team at Philips, emphasizing reporting and performance metrics.