Shannon E. Thomas is the Global Head of Design for Service at Philips and the author of *The Practical Guide to Experience Design*. Shannon is currently building the experience design practice at VanMoof, previously leading design initiatives at notable companies like frog and Microsoft. With a BFA in painting, graphic design, and English from Southern Illinois University Edwardsville, Shannon has a strong background in creating digital strategies and fostering collaborative teams across various industries. They are recognized for driving customer-centric service design and enhancing team engagement through innovative processes and frameworks.
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