Victor Hess

Victor Hess is currently a Customer Experience Leader for the North America Region at Philips Healthcare, where they focus on transforming customer insights into actionable strategies that enhance loyalty and retention. Prior to this role, Victor held various leadership positions at Nissan Motor Corporation and INFINITI Motor Company Ltd., driving customer experience initiatives and implementing operational enhancements that significantly improved service satisfaction and retention. Victor has also contributed to financial advisory services at PricewaterhouseCoopers, supporting automotive sector litigation. With a commitment to customer-centric transformation and experience design, Victor is pursuing advanced education in business administration and artificial intelligence.