Violaine Bauducel is a seasoned Service Excellence Manager at Philips Healthcare, where they focus on improving customer service performance within a European team. With prior experience in project management and a background in digital and organizational transformation, they have successfully led initiatives to enhance operational efficiency and customer satisfaction. Violaine's expertise in lean management and certification in Project Management Professional (PMP) further underpin their role in driving continuous improvement across various service projects. They previously held positions in purchasing and logistics at Philips, shaping their comprehensive understanding of the healthcare sector.
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