Xinglai L.

Xinglai L. is a Business Process Senior Manager with a decade of experience in Service Operations Management and four years as a Global Business Process Owner across various Customer Service domains. They have successfully led significant programs as a Lead Scrum Product Owner, driving the largest global service initiative. With a strong background in Global Performance Management, Xinglai holds certifications as a Six Sigma Black Belt, Agile Scrum Product Owner, and ServiceMax System Administrator. They are currently pursuing both a Bachelor’s and Master’s degree in Electronics at Tsinghua University.