Alan Troccoli is a Customer Service Operations Manager for the North and Center West District in Brazil, overseeing customer service operations and managing a team of field service engineers. With experience at Mars, Alan served as a 2nd tier IT infrastructure Supervisor after ascending through various roles. They have also held positions as a Customer Service Manager at Philips Healthcare and as a Project Manager for significant projects across Latin America and China. Currently, Alan is a Professor at Fundação Getulio Vargas, teaching subjects related to Business Administration, and operates their own consulting firm, focusing on life and fitness coaching. Alan holds multiple degrees, including an MBA in Project Management and a Bachelor's in Health and Physical Education.
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