Dan Giacalone has extensive experience in the healthcare technology sector, beginning as a Product Support Engineer at Siemens Healthcare from June 1997 to May 2002, followed by a similar role at Draeger Medical until October 2007. Since then, Dan has served as a Senior Product Support Engineer at Philips Healthcare, where contributions include resolving field escalations, mentoring junior engineers, and enhancing customer services through innovative training programs. Dan is also involved in managing application systems, leading customer meetings for product feedback, and ensuring service readiness for new product releases. Educational qualifications include certifications in Cisco networking and Microsoft solutions from recognized institutions such as Boston University and Global Knowledge.
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