Débora Paiva is a seasoned professional with extensive experience in customer service management. Currently serving as the Coordenação de Serviços Sucesso LATAM at Philips since February 2024, Débora oversees customer success services across multiple channels, focusing on customer satisfaction. Prior to Philips, Débora held the role of Service Manager at Samsung Electronics from November 2011 to November 2022, managing various aspects of customer service operations, including sales and user experience. Débora's career also includes an operational manager position at Atento do Brasil, where responsibilities encompassed strategic B2C and B2B customer management. Education includes an MBA in Business Management and Market Intelligence from Saint Paul Escola de Negócios, as well as degrees in English/Language Arts Teacher Education and Computer Software Technology.
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