John Bacon has extensive experience in technical support and operations within the healthcare technology sector. Starting as Technical Support Manager at CCH Small Firm Services from 2004 to 2006, John built and managed a team of 30-55 staff to deliver remote software support. John then served as Senior Manager of Support Operations at Philips Healthcare from 2008 to 2012, overseeing a team of over 20 staff while driving operational performance and managing product escalations. Following that, John assumed the role of Director of Technical Operations at Philips, leading remote support teams to ensure a superior customer experience across various healthcare solutions, including patient monitoring and emergency care. John also managed a team for MRI technical support, focusing on operational excellence and key performance indicators.
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