Randy Thomas is a Senior Business Architect at Philips Healthcare, where they work with business and IT stakeholders to shape global business transformation initiatives. With a robust background in IT architecture, Randy has designed and implemented global CRM and call center solutions, contributing significantly to customer service operations at various organizations, including Silicon Graphics, Cray Research, and Computer Sciences Corporation. Their expertise includes business intelligence systems, data warehousing, and process improvement methodologies such as Six Sigma. Randy continues to advance their education at Tennessee Technological University.
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