Victor Hess is a Customer Experience Leader for the North America Region at Philips Healthcare, specializing in transforming customer insights into actionable strategies to drive loyalty and growth. Previously, they held various leadership roles at Nissan Motor Corporation and INFINITI Motor Company, focusing on customer experience enhancement, aftersales marketing, and operational excellence. Victor managed significant initiatives, resulting in improved customer satisfaction and retention metrics, and led the successful launch of digital solutions in the automotive sector. They hold a Master of Business Administration from Virginia Polytechnic Institute and are currently enrolled in the Nissan North America "Talent-Up" Leadership Program and pursuing an Applied Generative AI certification at MIT.
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